Customer Experience
Manage Remote Agents Securely
Enhance your digital customer experience offerings.
If you provide outsourced, omnichannel customer experience or contact center services, Teramind can be your game changer.
If your agents handle sensitive data centers for clients who are under compliance requirements, Teramind is your lifeline.
Solving Contact Center Security Challenges
Challenge
Data Fuels Growth AND Risk
Solution
Protect Data in Motion with Teramind’s DLP Features
Optical Character Recognition
Prevent users from printing sensitive data, even in renamed documents.
Keystroke Logging for Sensitive Data
Know anytime sensitive data is typed on the user’s keyboard outside of permitted applications.
Block Data Sharing Actions
Don’t allow users to share any sensitive datasets. Monitor for screenshares, lingering on a protected file, etc.
Block Copy-Paste Misuse
Prevent users from copying sensitive data into seemingly innocuous files or locations.
Block USB Misuse
Prevent users from downloading sensitive data to USB drives.
Block Email Misuse
Prevent users from emailing any set of protected data.
Challenge
Agent Oversight
Solution
Granular Behavior Tracking
Time Stamped Screen Recording
Gain complete visibility into every action or just trigger recording for behavior alerts.
Session Player Audio Recording
Track the audio during user sessions to support robust, rapid investigations when you think you may have an issue.
Offline Activity Monitoring
Know everything that’s happening on work machines, even when they aren’t connected to the corporate network or the internet.
Website & Application Monitoring
See not only which apps and websites are being accessed and for how long, but also how each is being used.
Track Downloads & Installs
Protect your endpoints from shadow IT or unapproved downloads that could put your organization in harm’s way.
Block Any Action
Prevent accidental data leaks by blocking noncompliant user actions.
Solving Contact Center Productivity Challenges
Challenge
The Nature of the Role
Solution
Productivity Monitoring
Activity Labeling
Label any activity, application, or website as productive or unproductive.
Idle Time Tracking
Track how long users are idle when it goes above and beyond normal breaks and meals during work hours.
Activity Falsification Detection
Detect anytime a user falsifies work activity with “mouse jigglers”, holding down keys on the keyboard, creating empty meetings, etc.
Work Habit Tracking
Identify the key habits of top performers to help train other employees. Or, identify and alert on habits that can be disengagement red flags.
Try Platform
With a Live Demo
to see how it works.
Try Platform
With a Live Demo
to see how it works.
What our Customers Say
Larissa H.
IT Support Specialist
Yakir D.
CIO
IT Security & Risk Manager
$7B Manufacturing Enterprise
