Business Process Mapping & Optimization
Users are only as efficient
as their processes.
Optimize your processes using granular user activity data to identify and address bottlenecks and redundancies.
Get Started With Process Optimization
See what Teramind can do for your workforce management.
Step 1
Baseline Awareness
Document unseen processes with field-level parsing.
Step 2
Critical Analysis
Identify process bottlenecks and redundancies.
Step 3
Improve Systems
Define new processes to support user efficiency.
Step 4
Results Measurement
Monitor efficiency after process changes.
Step 1
Baseline Awareness
Document unseen processes with field-level parsing.
Step 2
Critical Analysis
Identify process bottlenecks and redundancies.
Step 3
Improve Systems
Define new processes to support user efficiency.
Step 4
Results Measurement
Monitor efficiency after process changes.
A Fortune 500 global bank increased its efficiency by 82% in a single process using Teramind’s Business Process Optimization (BPO) capabilities.
Why is process mapping so hard?
Every employee does things slightly differently.
People have subconscious habits that don’t get included in documentation.
Self-reporting is problematic, as workers document required steps, not the way they accomplish tasks.
Redundancies are not apparent without 100% accuracy in steps taken.
You may know where the bottlenecks are, but the reasons why can be trickier.
Teramind Features Powering BPO
In-app Field Parsing
Use a field within an application to track files as they pass from one user to another, identifying steps and changes along the way.
Track data at the field level in any application.
Website & Application Monitoring
47% of employees struggle to find what they need to perform their jobs (Gartner). Track process issues and pinpoint poor UI in business applications that are slowing your teams down.
Track how employees use any application or website, including online SaaS.
Screen Recording With Historical Playback
Self-recorded steps are often incomplete at best, especially since every user is different. Watching historical playback allows you to see and record every step clearly, even those which are subconscious or overlooked.
Get past subjective of self-reporting to see exactly what’s happening on a user’s screen when performing tasks associated with any business process.
AI Frequently Answered Questions
Teramind AI gives you real-time insights and predictive analytics – so you can take the guesswork out of workforce decisions.
How are employees collaborating within and across teams to accomplish business processes?
Seeing a web of communication as it relates to business processes can show you interdependencies and surface points of friction, where a single coworker becomes a bottleneck. Gain visibility into which resources are stretched too thin.
Where might a whole team or group be using outdated processes or shadow IT to accomplish work?
Where might a whole team or group be using outdated processes or shadow IT to accomplish work?
Try Platform
With a Live Demo
Interact with a live deployment of Teramind
to see how it works.
to see how it works.
Try Platform
With a Live Demo
Interact with a live deployment of Teramind
to see how it works.
to see how it works.
What our Customers Say
“Convenient and comprehensive cloud based PC monitoring software. It’s easy to install, access and monitor client PCs. This is a mature and feature-rich solution for on-premise and remote user monitoring.”
Larissa H.
IT Support Specialist
“The best way and tools to supervise and control employees’ access to data, and their actions, ability to monitor and supervise employee activity with minimal manpower resources. These tools allow me to detect waste of time by employees and wasting company resources.”
Yakir D.
CIO
“Easy Implementation, Great UI, and amazing product. We leverage Teramind to manage high-risk situations to get in-depth visibility and alerting. It has far surpassed our expectations and has saved us significant data loss.”
IT Security & Risk Manager
$7B Manufacturing Enterprise
