How the Digital Transformation in Finance is Boosting Productivity
Until recently, the banking and finance industries took a “slow and steady” approach to digital transformation. But like all other industries, when faced with a global pandemic, that quickly changed. What seemed like an almost overnight digital transformation of the finance industry was welcomed. Not only did these moves win praise from consumers, institutions were […]
Unifying A Dispersed Call Center Through Security, Compliance and Workflow
Like many other businesses in 2020, call centers were forced to shutter their doors and migrate to remote work. The move was widely beneficial to call centers and their employees. Increased productivity and lower attrition rates were largely credited to the flexibility remote work provided agents. But the shift wasn’t without issue. Call center leaders […]
