The 2024 Guide to User & Entity Behavior Analytics (UEBA)
User and Entity Behavior Analytics (UEBA) is a long-term that essentially refers to a security process that utilizes analytics to identify abnormal network behavior. UEBA takes a proactive approach by scanning the actions of users and entities within a network. It doesn’t just react to threats but also establishes a baseline from which it learns […]
A Step By Step Guide to Optimizing Business Processes
Business process optimization isn’t a novel concept. In many ways, it’s as old as business itself, as forward-thinking leaders and entrepreneurs have always sought to perform better work more efficiently and effectively. However, the concept has taken on renewed importance as companies grapple with a rapidly changing business environment impacted by shifting consumer trends, unique […]
Five Real-Life Examples Of Business Process Optimization At Work
To some people, business process optimization seems like just a term. But to others who look at it in the context of evolving technology and better business practices, BPO has a lot to tell us, and a lot to show us about improving workflows and everything else that goes into a modern enterprise. These five […]
The Difference Between Business Process Optimization and Business Process Engineering
In business, the idea of improving things is, in some ways, a pretty simple one. But then you have this new terminology, with acronyms like BPO (business process optimization) and BPR (business process reengineering). Wading through that alphabet soup, things can get confusing. What are these two terms, and how do they differ? What do […]
2022 Recap: A Look Back with Teramind
From protecting against insider threats to improving productivity to achieving compliance, the type of behavioral data Teramind provides can be applied to any use case. Every year we find new ways for organizations to take advantage of these insights in order to further their objectives. And this year has been our biggest year yet. We’ve […]
Optimize Business Processes & Improve Efficiency Across Your Organization
You might know it as process engineering, or are more familiar with the phrase process improvement. Regardless of its name, business process optimization is a goal for many organizations but one that’s often hard to achieve. That’s because organizations often miss the key element to building a successful business process optimization campaign: accurate user data […]
Data in Practice: The Best Workforce Analytics Examples in the Real World
As companies grapple with various unique challenges, including a rapid transition to remote or hybrid work, rising resignations, DEI commitments, and market turmoil, leaders are looking for actionable insights that can power better decisions. Consequently, workforce analytics are becoming more popular and influential than ever before. Today, seventy percent of business executives say workforce analytics […]
How the Digital Transformation in Finance is Boosting Productivity
Until recently, the banking and finance industries took a “slow and steady” approach to digital transformation. But like all other industries, when faced with a global pandemic, that quickly changed. What seemed like an almost overnight digital transformation of the finance industry was welcomed. Not only did these moves win praise from consumers, institutions were […]
Increasing Productivity in Call Centers with User Behavior Monitoring
Like with any other business, keeping performance and productivity up to speed is necessary to the success of the call center and the business it serves. Quality assurance software provides call centers with a means to gauge service standards but fails to provide insights on how and where agent productivity and performance can be improved. […]
Unifying A Dispersed Call Center Through Security, Compliance and Workflow
Like many other businesses in 2020, call centers were forced to shutter their doors and migrate to remote work. The move was widely beneficial to call centers and their employees. Increased productivity and lower attrition rates were largely credited to the flexibility remote work provided agents. But the shift wasn’t without issue. Call center leaders […]
