ServiceNow is a powerful platform, but its true potential is unlocked when integrated with other best-of-breed platforms. These integrations streamline workflows, automate workflows and processes, manage cloud resources efficiently, and incorporate various systems to provide a unified view of critical data.
The table below sums up ten of the top integrations that can significantly boost your ServiceNow experience. More information about each integration can be found further below the table.
| Tool | Description | Best For |
| Teramind | User activity monitoring and insider threat prevention platform that provides comprehensive insights into user behavior across endpoints, applications, and data. Enables proactive threat detection and ensures regulatory compliance through detailed activity tracking. | Organizations prioritizing security compliance, data protection, and insider threat detection. Particularly valuable for industries handling sensitive data or requiring strict regulatory compliance like finance, healthcare, and government sectors. |
| Jira | Agile project management tool for tracking bugs, issues, and project progress in software development. Provides centralized platform for planning, tracking, and releasing software while maintaining clear documentation of development processes. | Development teams needing seamless collaboration between dev and IT ops, especially in organizations practicing agile methodologies. Ideal for companies wanting to bridge the gap between development work and production changes while maintaining clear traceability. |
| Slack | Real-time messaging and collaboration platform that enables automated notifications, ticket creation, and incident updates. Facilitates immediate communication between IT staff and end-users while integrating service management capabilities. | Teams requiring quick communication and incident response, especially in fast-paced environments where real-time updates are crucial. Perfect for organizations looking to improve service desk efficiency and reduce response times through chat-based support. |
| Microsoft Teams | Unified communications platform combining chat, video meetings, file storage, and application integration. Offers comprehensive collaboration features including automated approval notifications and virtual agent integration for self-service support. | Organizations needing centralized communication and collaboration tools with robust integration capabilities. Particularly suited for enterprises already invested in the Microsoft ecosystem looking for seamless workflow automation and improved service delivery. |
| SolarWinds | Network monitoring and management tool that enables proactive network management and automated incident creation. Provides comprehensive visibility into network performance and automated configuration management capabilities. | IT teams focused on network reliability and performance monitoring who need real-time insights and automated responses to network issues. Ideal for organizations with complex network infrastructures requiring proactive management and quick problem resolution. |
| PagerDuty | Incident management and on-call scheduling platform that streamlines alert routing and escalation processes. Enables automated incident assignment and notification based on customizable rules and schedules. | Teams requiring robust incident response and on-call management systems, particularly in 24/7 operations. Best for organizations needing sophisticated escalation workflows and requiring guaranteed response times for critical incidents. |
| Splunk | Log management and security analytics platform for enhanced security monitoring and troubleshooting. Provides deep insights through log analysis and enables automated incident creation based on security events. | Organizations needing advanced security monitoring and log analysis capabilities. Particularly valuable for enterprises requiring detailed security insights, compliance reporting, and sophisticated threat detection through log analysis. |
| Okta | Cloud-based identity and access management solution for user authentication, featuring automated user provisioning, multi-factor authentication, and single sign-on capabilities. | Companies prioritizing secure access management and SSO capabilities while requiring automated user lifecycle management. Ideal for organizations with complex user access requirements and those focusing on zero-trust security models. |
| DocuSign | Electronic signature and agreement automation platform that streamlines approval processes and document workflows. Enables digital transformation of paper-based processes and automated routing of documents. | Organizations looking to digitize approval processes and reduce paperwork while maintaining legal compliance. Perfect for companies wanting to accelerate business processes through electronic signatures and automated document workflows. |
| Workday | Cloud-based human capital management platform for HR processes, featuring automated employee lifecycle management, data synchronization, and self-service capabilities. | Companies wanting to streamline HR operations and employee lifecycle management with automated workflows. Particularly valuable for organizations looking to integrate HR processes with IT service management and maintain consistent employee data across systems. |
1. Teramind: User Activity Monitoring and Insider Threat Prevention
Teramind provides user activity monitoring (UAM), productivity analytics, and insider threat prevention, offering insights into user behavior across endpoints, applications, and data. It helps identify and mitigate risks associated with malicious or negligent insider actions, ensuring data security and regulatory compliance. Integrating Teramind with existing implementations can further enhance security and compliance.
Benefits
- Proactive threat detection: Allows organizations to identify and respond to potential insider threats before they can cause any damage, thereby protecting critical data and resources.
- Enhanced data security: Organizations can protect sensitive data from unauthorized access, exfiltration, and misuse, ensuring that data security is maintained across all systems.
- Improved compliance: Helps organizations meet regulatory requirements for data privacy and security, ensuring that they remain compliant with industry standards and regulations.
Use Cases
- Monitoring privileged user access: Track the activities of administrators and other high-privilege users, effectively preventing the misuse of credentials.
- Detecting data exfiltration attempts: The integration allows for the identification and blocking of any attempts to copy, move, or delete sensitive data, thus safeguarding valuable information.
- Investigating security incidents: With this integration, security teams can quickly analyze user activity to understand the root cause of security breaches, facilitating a more efficient insider threat incident response process.
Learn more about the Teramind & ServiceNow integration:
Integrating Teramind with ServiceNow allows for automated incident creation based on suspicious user activity. Security teams can leverage ServiceNow’s workflow automation to respond quickly and effectively to potential threats, improving their overall security posture. This integration bridges the gap between security monitoring and incident response, creating a unified platform for managing insider risks.
2. Jira: Agile Project Management
Jira is a leading agile project management tool for tracking bugs, issues, and project progress. It provides a centralized platform for development teams to plan, track, and release software. Integrating Jira with ServiceNow enables seamless collaboration between development and IT operations. This integration facilitates automatic service request creation from Jira issues, links change requests to development tasks and synchronizes project updates. It connects development and operations for faster releases and improved software deployments.
Benefits
- Improved collaboration: By connecting development and operations teams, the integration enhances collaboration, leading to faster issue resolution and more efficient workflows.
- Streamlined workflows: The integration automates the flow of information between Jira and ServiceNow, reducing manual tasks and improving overall operational efficiency.
- Enhanced visibility: Organizations gain a unified view of project status and IT service requests, allowing for better tracking and managing ongoing projects.
- Seamless data exchange: Optimizes IT service management and enhancing operational efficiency by ensuring data flows smoothly between the two platforms.
Use Cases
- Automating incident creation from Jira issues: When a bug in Jira impacts users, it automatically creates an incident in ServiceNow, ensuring prompt attention and resolution.
- Linking change requests to Jira stories: This integration provides traceability between development work and production changes, fostering a seamless transition from development to deployment.
- Synchronizing project updates: The integration keeps both Jira and ServiceNow updated with the latest project information, ensuring all stakeholders are informed of current progress and any adjustments.
The Jira integration empowers teams to work together more efficiently. Connecting development and IT operations reduces manual effort, minimizes errors, and accelerates the delivery of software and services.
3. Slack: Real-time Communication and Collaboration
Slack is a popular messaging platform for real-time communication and collaboration. Integrating Slack with ServiceNow enhances communication between IT staff and end-users. This integration allows automated notifications about outages, enables ticket creation from Slack, and facilitates sharing incident updates. By bringing ServiceNow information into Slack, organizations improve communication and speed up incident resolution.
Benefits
- Improved communication: Integrating Slack with ServiceNow enables quick and easy communication between IT staff and users, fostering a more collaborative environment.
- Faster incident resolution: The integration facilitates collaboration on incident response and troubleshooting, leading to quicker resolution times.
- Enhanced user experience: It provides a convenient way for users to request support and receive updates, improving their overall experience.
- Better integration: By integrating Slack with external tools, organizations enhance communication and collaboration by connecting with cloud services, CRM platforms, and ERP systems, streamlining operations.
Use Cases
- Notifying users of service outages: Automatically send Slack notifications about service disruptions to keep all relevant users informed and prepared for any potential impact.
- Creating ServiceNow tickets from Slack: Allow users to submit service requests directly from Slack, streamlining the process and ensuring that issues are promptly recorded and addressed.
- Sharing incident updates in Slack channels: Keep stakeholders informed about the progress of incident resolution by sharing timely updates in Slack channels, fostering transparency and collaboration.
The Slack integration makes ServiceNow more accessible and user-friendly. It simplifies communication, speeds up incident resolution, and improves the overall experience for IT staff and end-users.
4. Microsoft Teams: Unified Communication and Collaboration
Microsoft Teams combines workplace chat, video meetings, file storage, and application integration. Integrating it with ServiceNow centralizes communication and enhances collaboration. This integration enables automated notifications for approvals, knowledge article sharing, and virtual agent integration for self-service support. It streamlines workflows and provides a unified platform for communication.
Benefits
- Centralized communication: Brings all communication into a single platform.
- Enhanced collaboration: Enables teams to work together more effectively.
- Improved productivity: Streamlines workflows and reduces the need to switch between applications.
- Enhanced communication and collaboration: Integrating Microsoft Teams with external systems enhances communication and collaboration by ensuring seamless workflows and efficient IT service management (ITSM).
Use Cases
- Automating notifications for approvals: ServiceNow integration with Microsoft Teams enables automatically sending notifications when approvals are required, ensuring that all relevant parties are promptly informed.
- Sharing knowledge articles within Teams channels: This integration allows users to easily access and share relevant knowledge articles within Microsoft Teams channels, facilitating quick information dissemination.
- Integrating virtual agent with Teams: By integrating a virtual agent with Microsoft Teams, users are provided with 24/7 access to self-service support, enhancing their ability to resolve issues independently and efficiently.
Integrating Microsoft Teams with ServiceNow fosters better communication and collaboration, leading to increased productivity and improved service delivery. This integration ensures that teams can seamlessly share information and collaborate across different systems, enhancing the overall efficiency of IT operations and service management.
5. SolarWinds: Network Monitoring and Management
SolarWinds provides network monitoring and management tools. Integrating it with ServiceNow enables proactive network management and faster incident resolution. This integration facilitates automatic incident creation from network alerts, provides a centralized view of network performance, and automates network device configuration changes. It improves network reliability and performance.
Benefits
- Proactive network monitoring: Detect and resolve network issues before they impact users.
- Automated incident creation: Automatically create ServiceNow incidents based on network alerts.
- Improved network visibility: Gain a comprehensive view of network health and performance.
- Enhanced event management: Integration facilitates event management for better network monitoring by extracting event information and streamlining processes.
Use Cases
- Automatically creating incidents for network outages: When SolarWinds detects a network outage, it automatically creates an incident in ServiceNow.
- Track network performance metrics in ServiceNow: Provides a centralized view of network performance data.
- Automating network device configuration changes: Use ServiceNow to initiate and track network configuration changes managed by SolarWinds.
The SolarWinds integration enables proactive network management and faster incident resolution. By automatically creating incidents based on network events, it reduces manual effort and improves overall network reliability.
6. PagerDuty: Incident Management and On-Call Scheduling
PagerDuty is a platform for incident management, on-call scheduling, and escalation. Integrating it with ServiceNow streamlines incident management and improves response times. This integration facilitates incident routing to on-call teams, automates escalations, and notifies stakeholders. It minimizes downtime and improves IT operational efficiency.
Benefits
- Improved incident response: Ensures that the right people are notified of incidents at the right time.
- Automated escalation: Automatically escalate incidents to the appropriate teams based on pre-defined rules.
- Reduced downtime: Minimizes the impact of incidents by facilitating faster resolution.
- Enhanced integration: Integrating PagerDuty with external systems improves incident management by enabling efficient workflows and ensuring underlying capabilities and data structures are ready for such integrations.
Use Cases
- Routing incidents to the appropriate on-call teams: PagerDuty ensures that incidents are routed to the right people based on their on-call schedules.
- Automating escalations: Incidents are automatically escalated if they are not acknowledged or resolved within a certain timeframe.
- Notifying stakeholders of incident status: Keep stakeholders informed about the progress of incident resolution.
Integrating PagerDuty with ServiceNow streamlines incident management and improves response times. It ensures that incidents are handled efficiently and effectively, minimizing downtime and business disruption.
7. Splunk: Log Management & Security Analytics
Splunk is a platform for log management and security analytics. Integrating it with ServiceNow enhances security monitoring and improves troubleshooting. This integration correlates security events with incidents, analyzes logs for root cause identification, and creates incidents from security alerts. It improves security posture and incident response.
Benefits
- Enhanced security monitoring: By integrating Splunk with ServiceNow, organizations can identify and respond to security threats more effectively, ensuring a robust security posture.
- Improved troubleshooting: The integration allows for comprehensive log analysis, which helps in identifying the root cause of incidents, thereby speeding up resolution times.
- Proactive problem management: Organizations can proactively identify and address potential issues before they impact users, thanks to the valuable insights provided by the integration.
- Valuable insights: This integration offers valuable insights for security analytics by combining real-time data and dashboards from Splunk with ServiceNow’s incident management capabilities, enhancing overall security management.
Use Cases
- Correlating security events with ServiceNow incidents: By integrating Splunk with ServiceNow, security events can be correlated with ServiceNow incidents, providing context for security investigations and enabling a more comprehensive understanding of potential threats.
- Analyzing logs to identify the root cause of incidents: The integration allows for detailed analysis of logs to identify the root cause of incidents, which enables faster troubleshooting and resolution, ultimately improving the efficiency of IT operations.
- Creating ServiceNow incidents based on security alerts: This integration automates the incident response process by creating ServiceNow incidents based on security alerts, ensuring that potential threats are promptly addressed and managed effectively.
The Splunk integration enhances ServiceNow’s security capabilities by providing deep insights into log data. This allows organizations to proactively identify and respond to security threats, improving their overall security posture.
8. Okta: Identity and Access Management (IAM) and Data Security
Okta is a cloud-based IAM solution. Integrating it with ServiceNow simplifies user management and enhances security. This integration automates user onboarding/offboarding, enforces strong authentication (MFA), and provides SSO. It streamlines user access and improves security.
Benefits
- Streamlined user provisioning: Automate the creation and management of user accounts.
- Enhanced security: Enforce strong authentication policies and control user access. Integrating Okta with external tools such as cloud services, CRM platforms, and ERP systems further enhances security and user management.
- Improved user experience: Provide users with single sign-on (SSO) access to applications.
Use Cases
- Automating user onboarding and offboarding: The integration automatically provisions and deprovisions user accounts based on changes in employee status, streamlining the entire onboarding and offboarding process.
- Enforcing multi-factor authentication (MFA): By requiring users to authenticate with multiple factors, the integration significantly increases security and reduces the risk of unauthorized access.
- Providing single sign-on (SSO) access to ServiceNow: Users are able to access ServiceNow seamlessly using their existing Okta credentials, simplifying the login process and enhancing user experience.
Integrating Okta with ServiceNow simplifies user management and improves security. It automates user provisioning, enforces strong authentication policies, and provides users with a seamless access experience.
9. DocuSign: Electronic Signature and Agreement Automation
DocuSign is a platform for electronic signatures and agreement automation. Integrating it with ServiceNow streamlines workflows and reduces paperwork. This integration automates service request approvals, manages change requests electronically, and facilitates employee onboarding. It improves efficiency and reduces manual effort.
Benefits
- Streamlined workflows: Integrating DocuSign with ServiceNow automates the process of obtaining signatures and approvals, enhancing workflow efficiency by integrating with external systems.
- Reduced paperwork: The integration with DocuSign eliminates the need for paper-based documents, significantly reducing the amount of paperwork required.
- Improved efficiency: By speeding up the signing and approval process, the integration with DocuSign improves overall efficiency within the organization.
Use Cases
- Automating the approval of service requests: Use DocuSign to obtain electronic signatures on service requests.
- Managing change requests: Use DocuSign to obtain approvals for change requests.
- Onboarding new employees: Use DocuSign to collect electronic signatures on onboarding documents.
The DocuSign integration digitizes and automates the signing process within ServiceNow, improving efficiency and reducing paperwork.
10. Workday: Human Capital Management (HCM)
Workday is a cloud-based HCM platform. Integrating it with ServiceNow streamlines HR processes and improves data accuracy. This integration automates employee onboarding, manages lifecycle changes, and provides self-service access to HR information. It improves HR efficiency and data consistency.
Benefits
- Streamlined HR processes: Automate HR tasks and reduce manual effort.
- Improved data accuracy: Ensure consistent and accurate employee data.
- Enhanced employee experience: Provide employees with self-service access to HR information.
- Integration with external systems: Enhance HR processes by integrating Workday with various external systems, ensuring efficient workflows and comprehensive data management.
Use Cases
- Automating employee onboarding: Automatically create ServiceNow accounts for new hires based on Workday data.
- Managing employee lifecycle changes: Synchronize employee data between Workday and ServiceNow, including promotions, transfers, and terminations.
- Providing self-service access to HR information: Allow employees to access HR information and request services through ServiceNow, with data pulled directly from Workday.
Integrating Workday with ServiceNow streamlines HR processes and improves data accuracy. This integration also facilitates seamless communication between HR and IT departments, ensuring that all employee-related changes are efficiently managed and reflected across the organization. It automates key tasks, provides a single source of truth for employee data, and enhances the employee experience.
Conclusion
Integrating ServiceNow with these powerful tools can revolutionize your IT service management and business operations. By connecting disparate systems and automating key workflows, you can improve efficiency, enhance collaboration, and deliver a superior experience for both employees and customers. Choosing the right integrations depends on your specific needs and priorities, but these options provide a strong foundation for building a truly connected and efficient digital workplace.
Remember to carefully plan your integration strategy and consider the long-term benefits of each connection. By leveraging the power of integrations, you can unlock the full potential of ServiceNow and transform your organization.
The Azure integration is crucial for managing cloud resources effectively, automating synchronization with ServiceNow’s Configuration Management Database, and enhancing IT operations management. Similarly, the Salesforce integration enhances customer service by enabling seamless data exchange and improving incident management, leading to higher customer satisfaction and better communication within departments.
Finally, the Teramind integration leverage’s ServiceNow’s workflow automation to respond quickly and effectively to potential threats, improving their overall security posture.
Request a Teramind demo to see the Teramind & ServiceNow integration in action.
