We’re excited to announce our ServiceNow integration, a breakthrough solution for how you approach security, incident management, and operational efficiency. By combining Teramind’s user activity monitoring and insider risk detection with ServiceNow’s workflow automation, this integration gives you the power to detect and prevent potential security risks, streamline incident response, and optimize business processes.
Now, you can use real-time behavioral analytics to create and manage incidents, with more comprehensive threat detection across your entire digital footprint.
Platform
Here’s a brief overview of each platform:
- Teramind: Our platform is the leading user activity monitoring, insider threat detection, and data loss prevention. We provide organizations with deep visibility into user activity while maintaining privacy and compliance. Teramind’s Insights engine leverages sophisticated telemetry collection and real-time analytics to detect potential security threats, productivity issues, and compliance violations.
- ServiceNow: ServiceNow helps organizations operate better by creating digital workflows that create great experiences and unlock productivity. Their platform connects people, functions, and systems across the organization, streamlining IT service management, security operations, and business processes through automation.
How it Works
The integration connects Teramind’s behavioral analytics to ServiceNow’s workflow automation. When Teramind’s Insights engine detects a threat or policy violation, it creates an incident in ServiceNow with context and evidence. Now, you can leverage both platforms’ strengths: Teramind’s monitoring and ServiceNow’s automation.
- KB Article: How To Integrate Teramind with ServiceNow
- Teramind + ServiceNow Integration Overview
- Teramind on the ServiceNow App Store
Real-Time Incident Response for Proactive Threat Prevention
Our integration with ServiceNow combines the best of both worlds, a complete solution for security, operations and business value. Here are the features and benefits:
1. No Code Installation
Get up and running in minutes with our certified ServiceNow app. No API knowledge or understanding of complex platform architecture is required.
2. Advanced ITSM Workflows
Use Teramind’s high-powered telemetry collection and advanced analytics to create and manage ITSM cases and security incidents through your existing ServiceNow workflows. Our OCR and behavioral analytics will get you ahead of issues.
3. Security Operations (SecOps)
Add granular endpoint analytics, AI/ML-based threat detection, and insider risk intelligence to your ServiceNow SecOps dashboards. Our combined solution automates threat management and reduces organizational risk.
4. Fast Incident Response
Get real-time incident visibility and response by consolidating Teramind’s behavioral data in ServiceNow. Get early warnings through AI-based threat modeling to detect risks before they become threats.
5. Advanced Investigation
Audits and forensics are conducted using Teramind’s event logs, OCR, and session recordings, which are integrated with ServiceNow’s case management. Launch investigations from the incidents view and use powerful filtering to reduce false positives.
6. Business Process Optimization
Use ServiceNow’s Process Mining and Interactive Analysis powered by Teramind’s granular data to optimize your business processes and operations.
7. Custom Application Development
Create custom applications and dashboards using Teramind record sets with ServiceNow’s “create application file” feature. Aggregate data from multiple sources for complete visibility and analysis.
8. Intelligent Data Organization
Use ServiceNow’s NQL to organize Teramind incidents and find critical information without complex queries. Group and sort incidents by department, severity, and more.
Use Cases
Proactive Insider Threat Detection & Response
Security teams get visibility and response capabilities through real-time behavioral monitoring that automatically escalates suspicious activity into ServiceNow incidents. The integration enables:
- Behavioral Data Loss Prevention: Detects and responds to unauthorized data transfer in real time and prevents sensitive data leaks.
- Alert Triage: Use rich contextual data, including user activity timelines and session recordings, to triage incidents.
- Smart Incident Routing: Automatically routes security incidents to the right teams based on customizable criteria such as threat type and risk level.
- Unified Investigation Platform: Conduct investigations in ServiceNow and access Teramind’s behavioral evidence (screenshots, session recordings, activity logs, and more).
IT Service Management
Automate your IT service delivery with intelligence that turns behavioral insights into tickets so critical system issues never get missed. When Teramind detects an issue:
- Automated Incident Creation: Convert user behavior anomalies and system issues into ServiceNow tickets with all technical contexts.
- Intelligent Ticket Routing: Get tickets to the right teams in real time through customizable routing rules based on incident type and severity.
- Contextual Resolution: Give IT teams the activity data and system info needed to resolve issues quickly.
- Process Automation: Trigger workflows based on incident characteristics to streamline to resolution.
Compliance Monitoring & Reporting
Stop manual compliance tracking with a system that continuously monitors user activity against policy and automatically documents violations and responses. Compliance officers get:
- Policy Violation Detection: Automatically detect and document any user activity that deviates from policy or compliance requirements.
- Automated Evidence Collection: Capture and store complete audit trails of user activity, policy violations, and remediation actions.
- Regulatory Reporting: Generate compliance reports for GDPR, HIPAA, and PCI DSS with evidence collected from user sessions.
- Investigation Support: Access activity logs and session recordings for compliance investigations and audits.
Business Process Improvement
Uncover hidden operational inefficiencies by connecting user activity data with process mining so you can make data-driven decisions to optimize your business processes. Organizations can:
- Business Process Analysis: See bottlenecks and inefficiencies by analyzing employee interaction data across your processes.
- Productivity & Performance Tracking: Measure the impact of changes with metrics from actual user behavior.
- Resource Optimization: Make data-driven decisions on resource allocation based on usage and activity patterns.
- ROI Measurement: Measure productivity gains and operational efficiency from process optimization.
Try it Out
The Teramind app for ServiceNow is available in the ServiceNow Store. Implementation takes minutes and is configuration only. It supports the Vancouver, Washington DC, and Xanadu releases.
Are you already a Teramind customer? Contact your account manager to turn on the ServiceNow integration. New to Teramind? Request a demo to see it in action.
We’re confident this integration will provide significant value to organizations looking to enhance their security posture while streamlining operations. Stay tuned for additional features and capabilities as we continue to develop this integration.
Ready to get started? Request a demo or contact our Sales team to learn how the Teramind and ServiceNow integration can benefit your organization.
