Mimecast vs. Proofpoint: Features, Pros & Cons
A simple email from ‘[email protected]’ and ‘[email protected]’ might not mean much to the average employee. After all, it does look alike. However, one is fake — ‘[email protected]’ and one is real ‘[email protected].’ Simple mistakes like this have contributed to a $50 billion scam business [*]. In instances like this, the question is simple: How do […]
Mastering Call Center Email Quality Monitoring
Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed. This quality […]
