Mimecast vs. Proofpoint: Features, Pros & Cons
A simple email from ‘[email protected]’ and ‘[email protected]’ might not mean much to the average employee. After all, it does look alike. However, one is fake — ‘[email protected]’ and one is real ‘[email protected].’ Simple mistakes like this have contributed to a $50 billion scam business [*]. In instances like this, the question is simple: How do […]
Mastering Call Center Email Quality Monitoring
Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed. This quality […]
Time Doctor: Features, Pros, Cons, Pricing & Alternatives
Companies constantly seek ways to optimize their workforce, streamline processes, and boost productivity. Effective time tracking and employee monitoring have become essential for businesses seeking a competitive edge. By leveraging these features, organizations can ensure that their teams are working efficiently, identify areas for improvement, and make data-driven decisions to drive growth and profitability. Enter […]
ActivTrak: Features, Pros, Cons, Pricing & Alternatives
Organizations like yours are increasingly facing challenges in managing employee productivity, engagement, and well-being. Workforce analytics and productivity platforms like ActivTrak have emerged to address these challenges by providing insights into digital work activity helping optimize how people work, whether in-office or remote. By analyzing data on employees’ digital activities, ActivTrak helps companies gain a […]
